HOW CAN I CONTACT YOU?

WE’D LOVE TO CONNECT WITH YOU. HIT US WITH YOUR QUESTIONS, COMMENTS AND CHAR’S CUTERIE LOVE NOTES AT CHARSCUTERIE@GMAIL.COM

WHATS YOUR REFERRAL POLICY?

WORD OF MOUTH IS THE BEST PRESS! IF YOU REFER A FAMILY MEMBER, FRIEND OR BUSINESS OUR WAY - YOU BOTH WILL RECEIVE 5% OFF YOUR NEXT ORDER WITH US. CONTACT CHARSCUTERIE@GMAIL.COM FOR MORE INFORMATION

WHAT ARE YOU DELIVERY PARAMETERS & COSTS?

WE ARE CURRENTLY SPLITTING OUR TIME IN BOTH WINNIPEG MANITOBA & EDMONTON ALBERTA - PLEASE CONTACT US AT CHARSCUTERIE@GMAIL.COM TO CONFIRM & SECURE A DELIVERY DATE.
WE OFFER DELIVERY TO WINNIPEG, MANITOBA FOR 10$ & SURROUNDING AREAS FOR 20$.

RIGHT NOW, WE ARE ONLY ACCEPTING ORDERS IN EDMONTON FOR OVER 1,500$ - WE HOPE TO BE ABLE TO ACCOMODATE SMALLER ORDERS IN THE NEAR FUTURE. PLEASE STAY TUNED OR CONTACT US IF YOU HAVE ANY FURTHER QUESTIONS AT CHARSCUTERIE@GMAIL.COM

WHAT IF I HAVE ALLERGIES OR DIETARY RESTRICTIONS?

BLUE CHEESE ISN’T FOR EVERYONE, WE GET IT. WE ARE HAPPY TO ACCOMMODATE DIETARY RESTRICTIONS & REQUESTS - THINK VEGAN, GLUTEN FREE, NUT FREE, PORK FREE, DAIRY FREE ECT). PLEASE KEEP IN MIND OUR FOOD IS PREPARED & STORED IN A KITCHEN WITH POSSIBLE RISK OF CROSS CONTAMINATION SO PLEASE SPECIFY ANY ALLERGIES & SPECIFIC REQUESTS WHEN PLACING YOUR ORDER.

CAN I REQUEST CERTAIN ITEMS?

ABSOLUTELY! PLEASE JUST LET US KNOW AHEAD OF TIME WHAT SPECIFIC ITEM YOU WOULD LIKE INCLUDED ON YOUR BOARD / BOX AND WE WILL TRY OUR BEST TO MAKE IT WORK. ADDITIONAL FEES MAY APPLY.

HOW TO I PLACE CORPERATE ORDERS?

EMPLOYEES TEND TO UP THEIR PRODUCTIVITY WITH A CHAR’S CUTERIE & CO. BOX IN FRONT OF THEM (OR SO WE’VE HEARD!) FOR ANY AND ALL CORPORATE INQUIRIES PLEASE REACH OUT WITH YOUR SPECIFIC REQUESTS AT CHARSCUTERIE@GMAIL.COM, WE LOOK FORWARD TO WORKING WITH YOU.

WHAT IS YOUR CANCELLATION/REFUND POLICY?

LIFE HAPPENS & PLANS CHANGE ON THE DIME. THIS IS WHY ALL ORDERS CANCELLED WITHIN 5 DAYS OF YOUR DELIVERY DATE WILL BE ISSUED A FULL REFUND.
IF YOUR ORDER IS CANCELLED WITHIN 2-4 DAYS PRIOR TO YOUR DELIVERY DATE 50% OF YOUR TOTAL AMOUNT WILL BE REFUNDED TO YOU.
UNFORTUNATELY ORDERS CANCELED 1-0 DAYS BEFORE YOU DATE OF DELIVERY ARE INELIGIBLE FOR A REFUND DUE TO THE AMOUNT OF PREP WORK INVOLVED.

DO YOU ACCEPT RETURNS?

GIVEN THE NATURE OF OUR PRODCUT, WE ARE NOT ABLE TO ACCEPT RETURNS. PLEASE REACH OUT TO US AT CHARSCUTUER@GMAIL.COM IF YOU HAVE ANY QUESTIONS ABOUT YOUR ORDER OR IF YOUR ORDER DID NOT ARRIVE PERFECTLY, WE ARE HERE TO HELP!

IS PICK UP AVAILABLE?

YES! PLEASE CONTACT US AT CHARSCUTERIE@GMAIL.COM FOR FURTHER INFORMATION

DO I HAVE TO BE HOME TO RECEIVE MY ORDER?

IT IS RECOMENDED THAT SOMEONE BE HOME SO ITEMS CAN BE REFRIDGERATED RIGHT AWAY. IF NO ONE IS HOME AT TIME OF DELIVERY WE WILL LEAVE YOUR PACKAGE NEAR THE FRONT DOOR. HOWEVER WE CAN NOT BE RESPONSIBLE FOR ANYTHING THAT HAPPENS POST DELIVERY.

IS YOUR PACKAGING ECO FRIENDLY?

WE LOVE OUR PLANET SO YOU BETTER BELIVE IT IS! ALL OF OUR BOARDS ARE MADE FROM 100% RECYCLED PALM LEAF - NO TREES EVER HARMED DURING PRODCUTION. THEY ARE NATURAL, BIODEGRADABLE, COMPOSTABLE AND SUSTAINABLE. 100% ECOFRIENDY (& CHIC). CHECK OUT THEIR SUSTAINABILITY STORY HERE.

I HAVE A QUESTION I DONT SEE HERE….

WE ARE ALL ABOUT STAYING IN TOUCH. EMAIL US AT CHARSCUTERIE@GMAIL.COM & WE WILL GET BACK TO YOU ASAP. CAN’T WAIT TO HEAR FROM YOU!